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Return Policy

Before returning items to us, please read and follow the instructions below. You can contact our sales representatives will be glad to help you. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us. Safest Monster reserves the right to charge a handling fee on all returned products.

  1. General - all returns must be sent back within 7 days of receipt of the item. We only accept products in their original condition. We cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact sales representatives via email or live chat and communication record must be included with your package.
  2. Miss shipped products - which item shipped was not item ordered, once confirmed, we will be responsible for an item exchange. If you so choose, you can also return the product and get a full refund on product value.
  3. Color Errors - If the color of the item received is not what was ordered, you are eligible for a refund. (This does not apply if the color difference is caused by your display monitor.)
  4. Electronics Quality Issues - if a product has quality problems within 30 days of customers receiving it, Safest Monster will be responsible for exchanging your item or returning a refund. After confirming that the product has not been damaged on purpose, we will send a refund or exchange the product. Quality problems caused by manufacturing include such things as motherboard damage, screen damage, accessories damage, malfunctioning buttons.
  5. Electronics Non Quality Issues - We do not offer refund or return for non quality issues.

Returned products should be in original condition with original packaging. If an accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from the refund.

Cancelling Orders (Before delivery)

If an order is canceled before delivery, no fee will be charged.