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Worldwide Shipping Service
Worldwide Shipping Service to 200+ Countries and Zones
SafestMonster hire DHL economic shipping courier to process order shipment and ship to worldwide countries and zones. DHL is the best shiping courier to ship your orders from China. You will receive DHL tracking reference number and tracking number after shipment has been arranged. You can use tracking (reference) number to find out where your shipment is, using the DHL tracking site.
Shipping cost is not included in the item prices. You need to use the online system to generate a shipping quote for your order. Please put the desired number of items in your cart and get quote of shipping cost to destination. The default destination is USA. The shipping charges for orders are calculated automatically depending on the total weight of your order. You can make changes to your shopping cart before finish checkout procedures.
We guarantee your products will arrive safely in your destination country. In the unlikely event your package is lost, we will re-send the goods or give you a full refund. Please refer to our detailed terms and conditions regarding Customs clearance.
Delivery Failure Scenarios:
If package is lost, broken, or stolen before it reaches you. SafestMonster will re-send the goods or give a full refund. In practice such cases are very rare, perhaps 1 in 5000 shipments, when using courier services. Please note confirmation of such cases can take some time, so in such an event you may be advised to place a new order at your expense while the original shipment is investigated pending compensation.
If a multi-part delivery arrives missing some items or packets. In such a scenario you must raise the issue immediately with the courier or delivery company. With the correct documentary proof through the courier company reporting process, SafestMonster will re-send the goods or give a refund.
If items in the packet arrive in a damaged condition. In such a scenario you must raise the issue immediately with the courier or delivery company. Provided you follow through the correct reporting process, the goods can be handed back to the courier and SafestMonster will send new goods or give a refund. If you do not immediately follow the courier's reporting procedure, and thus no adequate documentation is available to prove the goods arrived damaged, we will offer advice on a case-by-case basis about whether you can return the goods to China for replacements or a refund.
If a shipment is delayed, turned back, or seized by Customs. If the Customs issue was your responsibility, you are liable. If the failed delivery was due to mis-handling by SafestMonster, you will receive compensation when the case is resolved. Such cases are unusual but it is important you are aware of your responsibilities in such a case.
General Delivery Failure Cases Where You Accept Liability
You (or the consignee) must accept delivery of the goods and comply with any applicable procedures/charges from your local Customs.
If the delivery fails because:
- you were not at home or the courier could not contact you
- the delivery details were wrong
- the recipient fails to accept the goods
- the courier cannot satisfactorily verify the identity of the person attempting to receive the goods
- the courier cannot deliver to a remote area or invalid address
- delivery fails due to war, disaster, etc
- other similar scenarios beyond our control
- ... [in such cases] you agree that SafestMonster will not accept liability and no compensation is available.
Category: Shipping and Delivery