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Paypal and Warranty
Your online payment made by Paypal will under buyer's protection carried by Paypal. According to Paypal policy, in case your item doesn’t arrive or if it’s significantly different from its description, they can help get all your money back.
How does Paypal's buyer protection works?
If you run into a problem with your order, Firstly, you can communicate directly with our sales team and try to fingure our the problem. If you are not satisfied with our solution, you can open dispute in Paypal Resolution Center. Then, Paypal will review your dispute and claim. If Paypal decide in buyer's favor, you will get full refund or your original payment, including the original shipping costs.
** Before open any disput in Paypal, please communicate with our sales team. We can give you prefect solutions in most of time.
You will get ONE year quality warranty on our products
Upon clicking "Complete Order," SafestMonster shipping team spring into action and immediately begin processing your order. One employee reviews the details of your order, checking for anything that might delay processing, while another speeds off to pull the inventory from our shelves. Meanwhile, an email confirmation of your order will have already arrived in your inbox.
Once your product leaves our doors, we keep on tracking it until it reaches yours. SafestMonster customer service team is always working behind the scenes to address your every need and query. We track your shipments real-time, and are available at your convenience to answer any questions, whether by email, live chat, or over the phone. No matter the issue, we're always here to serve you.
If a product has quality problems within 30 days of customers receiving it, Safest Monster will be responsible for exchanging your item or returning a refund. After confirming that the product has not been damaged on purpose, we will send a refund or exchange the product.
Category: Frequently Asked Questions